Refund policy

Our Return Policy
We want you to feel good about every order, so we offer a 30-day return window from the day your item arrives. If something isn't right, just reach out and we'll help sort it out.

What Can Be Returned
To qualify for a return, your item needs to be unworn, unused, still have its tags, and be in its original packaging, along with your receipt or proof of purchase.

A Note on Our Herbal Products
Because our teas, tonics, supplements, and topical products are consumable, we're not able to accept returns on anything that's been opened, used, or has a broken seal, for everyone's health and safety. If your item is still sealed in its original packaging, you're welcome to return it within the 30-day window described above.

Starting a Return
Just email us at taofikattijani@yahoo.com to get things started, and please wait to hear back from us with confirmation and a return address before sending anything back. Items returned without reaching out to us first can't be accepted. If your item arrives damaged, defective, or isn't what you ordered, please let us know right away so we can make it right.

What Can't Be Returned
A few categories of items just aren't eligible for return: perishable goods (like food, flowers, or plants), custom or personalized orders, personal care items (like beauty products), and anything hazardous such as flammable liquids or gases. We're also unable to accept returns on sale items or gift cards. If you're ever unsure whether your item qualifies, just ask.

Exchanges
The quickest way to get the item you actually want is to return what you have, and once that return is approved, place a new order for the item you'd like instead.

European Union Customers
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of receiving it, for any reason, no explanation needed. The same conditions apply: your item should be unworn, unused, with tags, and in its original packaging, along with your receipt or proof of purchase.

Refunds
Once we've received and looked over your return, we'll let you know whether it's been approved. If it is, we'll issue your refund to your original payment method within 10 business days, though it can sometimes take a little extra time for your bank or card company to post it. If more than 15 business days have passed since your return was approved and you still haven't seen your refund, reach out to us at taofikattijani@yahoo.com and we'll look into it.